In layman’s terms, planning is what we're going to do on paper. The definition of the word plan is: "A detailed proposal for doing or achieving something". This is how we start. By developing a proposal and plan that addresses the needs of your business or organization. We will identify what problems, concerns and gaps are of primary importance and work toward the solution. Sometimes, it isn't obvious what problems, concerns and gaps exist and the plan is to uncover them for resolution.
Once the proposal and plan of action is in place, it's time to move forward with a strategy designed at achieving the overall goal. For example, if our plan is to measure overall customer satisfaction and benchmark against employee satisfaction, we would employ surveys and interviews as part of our strategy. The strategy is simply how we are going to get it done.
At the end of the process our promise is to deliver simplified and tangible results so that your business or organization can continue to grow and deliver successful products and services. Although results take different forms (ie. reports, action plans, product innovation, etc...) they will be consistent with our plan of action and strategy. Our brand promise? Deliver simplified solutions that enable you to grow your business or organization.
Ask us a question, inquire about our consulting services, or just talk through a problem. We'd love to visit with you.